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Complaint Reporting
Any concerns should be put in writing to the manager marked "complaint". We endeavour
to acknowledge receipt of all complaints within seven days. If you have not received
any acknowledgment within two weeks please contact the manager to ensure your
complaint has been received. If you are not satisfied with the way your complaint
has been dealt with or you feel unable to deal with the practice an alternative
point of contact is Complaints Department, Westgate House, Market
Street, Warwick CV34 4DE Tel: 01926 493491.
Freedom Of Information
All information at this practice is held, retained and destroyed in accordance
with NHS guidelines. Our commitment to publish information excludes any information
which can be legitimately withheld under the exemptions set out in the NHS Openness
Code or Freedom of Information Act 2000. Where individual classes are subject
to exemptions, the main reasons are, for example, the protection of commercial
interests and personal information under the Data Protection Act 1998. This applies
to all classes within the publication scheme.
Confidentiality
All members of the practice team are bound by the rule of professional confidence
to refrain from voluntary disclosure of any information to a third party learned
directly or indirectly in the doctor's professional capacity as a registered
medical practitioner. This duty of professional confidence extends beyond the
patient's death. All staff are issued with and sign a contract which includes
a confidentiality statement.
Access To Medical Records
If you wish to read through your medical records or have a copy, make an appointment
with the doctor you normally see and discuss the request with them. Whilst patients
are entitled to see what is recorded in their records, there are exceptions.
For copies, there will be a photocopying charge depending on the size of the
records. Records will only be copied to a third party with the written consent
of the patient/guardian.
Patient
Participation Group (PPG)
We have an active group which meets
quarterly. Please see the noticeboard in the waiting room for contact names etc.
Membership consists of representatives from each Parish Council, from the Town
Council and the Women's Institute plus representation from the practice. The
aim being to raise issues or concerns and explore them in depth within the group;
look at provision of new services; investigate ways of raising funds for new
equipment and generally contribute towards the improvement of services to the
patients within the practice's catchment area.
Patient
Satisfaction Surveys
The
Department of Health requires GPs to conduct surveys on the service they provide.
The survey is a structured and formal way of gathering feedback, compiled for
use in general practice and targets a random sample of patients. If you are handed a questionnaire, please complete it and return it to reception.
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