Hazelwood Group Practice
HOW DO I...
MAKE AN APPOINTMENT?

Appointments may be made by telephone. We offer 'book on the day' and advance bookings up to two weeks ahead. If you ring up and there are no appointments available, you will be put on a list for the duty doctor or a triage nurse to ring you. If they feel your problem cannot be dealt with over the phone, they will make arrangements for you to be seen. The only time you will not be able to consult with a doctor on the day is if you specify a particular doctor and that person has no appointment available. This practice operates a "shared list" policy so all the doctors have access to your medical records. Saturday morning surgery is for pre-booked appointments only. Reception may ask you why you want the appointment. This is to ensure that you see the relevant member of the team.

Review Appointments

If, after seeing you, the doctor wants to see you again to review your condition, the doctor will either make the appointment themselves or ask you to make a further appointment with reception.

HOW DO I...
OBTAIN A HOME VISIT?

This service is only available for patients who are too ill to attend, or are diagnosed as being housebound. Please ring 01675 463165 before 10.00am and give your details. The duty doctor will process your request.

HOW DO I...
Registering With The Practice?

Check the map on the back cover of this booklet to ensure your home address is within our practice area. Please bring your medical card to the surgery. If you cannot find your card, bring proof of identity and proof of address and you will be given an application form and a medical questionnaire to fill in. You must make an appointment with the nurse for a health check.

HOW DO I...
Obtain Repeat Prescriptions?

Patients on 'repeat' medication will have to attend regular medication reviews, as agreed with the doctor, BEFORE further 'repeats' can be issued. Make sure you book your appointment two weeks before your medication runs out. If you fail to book an appointment in time, you could delay access to your medication.
If your condition is stable on your repeat medication, you may be issued with six months' prescriptions in the form of one authority plus six repeat prescriptions. You need to give ALL the paperwork to the pharmacy of your choice and then collect the medication from that same pharmacy each month. When you are down to three weeks' medication, make another appointment with a doctor for a medication review and order another six months of prescriptions from the surgery when you have seen the doctor.
For those patients who are issued with monthly prescriptions by the surgery, please order a further month using the computer-generated repeat request form attached to your last prescription. You must allow two working days from ordering the prescription to picking it up. If you wish to email your request, email it to repeat.hgp@tesco.net