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Other
Information
Minor
Ailments Scheme
The pharmacist at any chemist is qualified to deal with minor ailments. If your
local chemist has signed up to the scheme, they can also issue prescription only
medication. Ask for a leaflet from reception. This will give you information
on all the ailments covered. Ensure the leaflet has the practice stamp on it,
to inform the chemist which practice you are registered with. When the pharmacist
has provided you with a service, the practice will be sent a written account
of what has been provided to you.
Dispensary
We have been dispensing since 2002 to our Warwickshire patients who live more
than one straight mile (as the crow flies) from any pharmacy. Repeat prescriptions
will be dispensed in accordance with our standard policy. Prescriptions given
to you by a doctor will either be dispensed while you wait or within 48 hours
depending on availability of stock. Opening hours are the same as the surgery
except when staff absence forces closure.
In accordance with the Dispensing Services Quality Scheme, dispensary staff will be carrying out compliance and concordance reviews on dispensing patients.
Zero Tolerance Behaviour
We do not tolerate behaviour in the form of physical violence or verbal abuse
from patients. Violent behaviour will result in the police being called and immediate
removal from the list, as may continued verbal abuse. A condition of remaining
on the list must include an apology to all concerned.
NHS Warwickshire
The GPs hold a contract with NHS Warwickshire to provide medical care for patients
living within the practice area. The office for NHS Warwickshire is at Market
Street, Warwick, Warwickshire CV34 4DE. Telephone 01926 493491.
Donations
Funding is always required to buy new equipment and replace existing equipment
to keep up with the latest technology and to improve services to our patients.
Cheques should be made out to Hazelwood Group Practice and posted to the manager.
PALS
- Patient Advice AND Liaison Service
If you require information about local services, or advice on your rights as
a patient, then please contact PALS on 024 7631 6198.
Mobile Phones
Requests to ring patients on their mobile phones are accepted. Use of mobile
phones by patients on the premises is not permitted.
Drug Trials/Clinical Trials
You may be asked to participate in a drugs trial and/or clinical
trial. Your personal details remain confidential and your consent is required
throughout the trial.
Carers
A noticeboard is maintained in our waiting room by Guide Post. Please feel free to read through the information. If you then identify yourself as a carer, and you feel you need additional support to carry out your role, you can refer yourself for an assessment by the Social Services Team. The contact telephone number is 01926 410410. Please also inform the practice team that you are a carer.
Smoking
In accordance with Government legislation, we operate a “no smoking” policy on our premises.
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