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The NHS Friends & Family Test Results - October 2018 Posted on 1 Nov 2018

FRIENDS AND FAMILY TEST

 

RESPONSES RECEIVED OCTOBER 2018

 

All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly.  The results are shown below:

 

“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”

 

Extremely Likely               67.11%                    Likely           21.4%          

Neither likely or Unlikely  1.4%                      Unlikely        5.7% 

Extremely Unlikely           4.3%                      Don’t Know  0%     

 

Responses were received from below ethnic groups

White British/Irish  0%                Mixed 0%      Asian/Asian British 0%

Black or Black British 0%             Chinese 0%   Other 0%

Not provided          100%

 

Responses were received from the below age groups

0-17 yr   0%            18-25yr  0%                       26-40yr   0%

41-64yr  0%             65+yr  0%                          Not provided  100%

 

WRITTEN COMMENTS:

EXTREMELY LIKELY:

·         Very helpful and nothing is too much trouble

·         Quick response from the ring back GP

·         Only seen the nurse

·         very good practice, the doctors really care about your welfare

·         Excellent service

·         I have been more involved with the practice since 2009 when I Ovarian Cancer, Last year I had more Bowel surgery and have had A Seroma since it’s been a very hard long journey Dr Heath and Christopher Dean and Nurses Sarah Carol And Linda have been wonderful I also had the district nurses from Atherstone st the weekends the lovely also Receptionists and Girks in the Pharmacy have been really helpful

·         Absolutely perfect on every score except answering the phone

·         Having a doctor that listens to you, takes time and doesn't make you feel like a nuisance

·         Managed to get Saturday appointment which is great for me as work full time also dr wildbore was fantastic and spent time to listen and explain things to me

·         I’ve always had good service from everyone at the surgery

·         Very friendly reception staff and Dr Trisha Wildeboare was very caring and professional in her approach. I had a very satisfying patient experience and would highly recommend this practice to anyone

·         Very caring and patient with your problem

·         Fast appointment just what I needed

·         Punctual and thorough appointment with both doctor and nurse. Very good. Thank you. No improvements needed!

·         Seamless service from point of contact to consultation

·         I cannot fault GP surgery. Everybody is so friendly & helpful

·         I very much like the doctor, she is kind and listens and clearly wants to help with health issues. Didn't feel rushed and spent time to explain blood test results

·         I’m a new patient to Hazelwood but need to see the nurse regular I cannot fault any service so far

·         Your physicians associate is simply wonderful

·         Caring doctors

·         Excellent service from clinical and reception staff.

·         Professional attitude

·         Efficient and professional

·         Great staff, Doctors and Nurses

·         Always friendly and helpful every time I have to visit surgery

·         Time to listen and offered options one of which was administered during the appointment

·         Doctor listened to what I asked about gave me an excellent examination didn’t rush me out very satisfactory

·         Had minor surgery with a complication, couldn’t of asked for better service from Doctors and Nurses

·         Treated with respect & listened then treated felt comfortable

·         Quite efficient at dealing with my visit to the surgery

·         Phoned for help today. Had a phone call later in the morning not expecting one until the afternoon. Was given an appointment with the nurse for the afternoon Wonderful service. Treated with empathy

·         As usual lovely Team x

·         All the staff were so lovely and helpful and made me feel at ease

·         Very friendly staff and lovely doctors

·         Dr kureshi was very caring and helpful

 

 

LIKELY:

·         Staff were efficient and pleasant

·         The time that I had went was at 14.00, I only had waited about 5 minutes, and the greet/ service that I had received was much better than the last, so big improvement well done

·         Staff were friendly and helpful

·         Well when you see the nurses they seem. To be good and not much waiting for appointments

·         Difficult to get appointments around work commitments -the Saturday surgery is really appreciated

·         Very friendly helpful team and thorough consultation

·         Very helpful and listen

·         It is sometimes impossible to get a appointment through the week needs to be looked at

·         Friendly service

·         There is a long wait for non-urgent appointments

·         Service is always good but it takes a long time to get an appointment

 

NEITHER/ LIKELY OR UNLIKELY:

·         Ran out of time? NP left the room having gone to GP for advice. I'd rather see a GP myself

 

UNLIKELY:

·         Poor service more a business than a service

·         Appointment booking is horrendous. It does not work and especially for people working

·         I spoke to the receptionist and told them I had a blood test booked for 11:40 and also a blood pressure exam at 12:05. I waited for half hour while people who came in after me were seen before me. Around 10 people. I then got seen by the blood pressure nurse who was shocked that I hadn't been seen but then told me that I hadn't even been booked in yet. I had 45 min break from work which i was late getting back for. Dreadful service from the receptionists

·         Don’t answer telephone and can’t get appointments

·         Surgery very overcrowded and had to wait 40 minutes

 

EXTREMELY UNLIKELY:

·         It is impossible to actually book an appointment.
Firstly you have to call at least 80+ before you can even get through, then you are not allowed to even try to book an appointment without a call back from the doctor.
Then when you get a call back from the doctor, they ask you to come in within the next 10 minutes? When half the time due to work commitments, I cannot do.

 

DON’T KNOW:

27 Parkfield Road , Coleshill, Warwickshire, B46 3LD
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