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The NHS Friends & Family Test Results - April 2018 Posted on 1 May 2018

FRIENDS AND FAMILY TEST

 

RESPONSES RECEIVED MAY 2018

 

All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly.  The results are shown below:

 

“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”

 

Extremely Likely               33.33%                   Likely           16.67%

Neither likely or Unlikely  0%                         Unlikely        0%

Extremely Unlikely           50%                        Don’t Know  0%

 

Responses were received from below ethnic groups

White British/Irish  33.33%                   Mixed 0%      Asian/Asian British 0%

Black or Black British 0%             Chinese 0%   Other 0%

Not provided          66.67%

 

Responses were received from the below age groups

0-17 yr   0%            18-25yr  0%                       26-40yr   0%

41-64yr  16.67%                 65+yr    16.67%                           Not provided  66.67%

 

WRITTEN COMMENTS:

EXTREMELY LIKELY:

Excellent service and help today.

Always good service by everyone.

LIKELY:

NEITHER/ LIKELY OR UNLIKELY:

UNLIKELY:

EXTREMELY UNLIKELY:

Never able to reach anyone unless you try to call for 1 hour between 8 and 9 am, which is absolutely uncompatible for anyone of working age.

Even so, vey unlikly to get an appointment as they have all been filled up anyway.

Actually looking to register to a another practise close to my workplace- thank god I have this opportunity.

 I called the practice yesterday and Got through at 9:45, to be told there are no call backs left or appointments. Online it says the busiest times are 8/9:30 and not to feel like you need to call within that time as appointments are available throughout the day. Obvioulsy not.

 I called today at 08:00am, I called 456 times ( numvber on mobile). The phone rang out 7 times and the rest it was busy. I got through just after 09:00am.

 I start work at 08:00am so I cannot come when the surgery opens and wait.

 You need more Staff!

DON’T KNOW: