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The NHS Friends & Family Test Results - February 2019 Posted on 5 Mar 2019

FRIENDS AND FAMILY TEST

 

RESPONSES RECEIVED FEBRUARY 2019

 

All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly.  The results are shown below:

 

“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”

 

Extremely Likely               72%                        Likely           26%   

Neither likely or Unlikely  2%                         Unlikely        0%     

Extremely Unlikely           0%                          Don’t Know  0%     

 

Responses were received from below ethnic groups

White British/Irish  0%                Mixed 0%      Asian/Asian British 0%

Black or Black British 0%             Chinese 0%   Other 0%

Not provided          100%

 

Responses were received from the below age groups

0-17 yr   0%            18-25yr  0%                       26-40yr   0%

41-64yr  0%             65+yr  0%                          Not provided  100%

 

WRITTEN COMMENTS:

EXTREMELY LIKELY:

Nurse very professional and reassuring

Always an excellent service

Doctor was very understanding and kind

Always get a good service

Excellent bedside manner and took the time to listen to my issues

Always get a good service

Always had good service from the surgery

Excellent service, appointment the same day

Always had best care

The care i receive from dr Powell tuck is exceptional i have a cronic neurological condition. All of the staff and other medical practitioners at the surgery are accommodating and offer assistance when needed.

The surgery offers an excellent level of care with very useful call back service and many very good doctors

VERRY plesent

Prompt courteous and compassionate

Quickly assessed and seen. Drs really care about young children and get them in as quick as they can.

Seemed interested in my problem

Careful. Sympathetic attention

Friendly and efficient

My GP was compassionate & understanding . She took the time to look listen to me & explain.

Reassuring friendly nurse

Good relationship with all staff

Excellent friendly service.

Never had any problems

Was seen early

On time and Doctor offer good advise

Went for blood pressure check and it was up, nurse put a 24 hour monitor on me and booked me in for blood test as I was. overdue my yearly Chech up.

I had no problems just booked my date to see the Doctor and had notifications telling me my date and time for my appointment as it got nearer the day

Perfectly satisfied thank you

Calm efficient treatment

Happy with treatment received and found doctor to be attentive to my problems and had a very good manner. Bit of a queue at reception though as the screen to log your arrival wasn't working and everyone had to speak to the receptionists who were struggling with the constant telephone requests for appointments

Pleasant receptionists went on on time of appointment to GE Nurse

I had a very prompt appointment with the nurse. The nurse was really accommodating and friendly. The staff on the front desk were really pleasant and helpful. An overall good experience

Ability to book of a Saturday morning given that my full time Mon to Fri job is in city centre and they do not allow us time off for doctors appointments."

Very friendly receptionists, doctors and nurses

Got appointment easily, did not have to wait long and GP was very helpful

Friendly yet professional the medical staff we’ve had dealings with

Can not get an appointment with doctor. Had to see the nurse who was brilliant

Helpful caring knowledgeable

Always understanding & spend time discussing my problems

Nurse showed empathy and understanding

Great service and care by all

Friendly polite and efficient

Great doctors Great nurses great staff

Always satisfied with Hazelwood practice

Excellent, friendly service from Mandy

Friendly, helpful GP.

Good advice

Always compassionate, caring, and treating me as a person

Explained everything in a very reassuring manner

I've had nothing but good experiences at Coleshill doctors. I have seen Christopher Dean on a number of occasions and he makes me feel very comfortable and is extremely helpful. I've also had a recent check up with Carole and was in and out in 10 mins with everything I needed. Very pleased with the service provided."

Friendly, have a great doctor who is very understanding

Good advice, listening to what you say

Efficient service. Very approachable clinician, with an effective consultation provided. Clean surgery.

 

LIKELY:

Today waiting time was only 5min but that was because I had the first appointment but it was rescheduled from an appointment a week ago which kept me waiting over an hour

Good efficient service. On a Saturday too

Just happy with service

Nice person, orimot & helpful!

happy with service

Nurse was very good. It does take ages to get a doctors appointment which can be stressful

On time pleased with service

Frequently it is very hard to get through on the phone to arrange a phone appointment or physical appointment. I have not tried using the app to book an appointment yet but I will try it next time

Improve your telephone system or have a separate office for calls

Lack of parking

A listening and friendly caring practice

Staff were friendly and efficient and concerned

 

NEITHER/ LIKELY OR UNLIKELY:

Appointments are only given if you turn up at the surgery

Difficulty getting through on phone to book appointments. On occasions long waits to be seen.

 

UNLIKELY:

 

EXTREMELY UNLIKELY:

 

DON’T KNOW: