FRIENDS AND FAMILY TEST
RESPONSES RECEIVED FEBRUARY 2019
All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly. The results are shown below:
“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”
Extremely Likely 72% Likely 26%
Neither likely or Unlikely 2% Unlikely 0%
Extremely Unlikely 0% Don’t Know 0%
Responses were received from below ethnic groups
White British/Irish 0% Mixed 0% Asian/Asian British 0%
Black or Black British 0% Chinese 0% Other 0%
Not provided 100%
Responses were received from the below age groups
0-17 yr 0% 18-25yr 0% 26-40yr 0%
41-64yr 0% 65+yr 0% Not provided 100%
Nurse very professional and reassuring
Always an excellent service
Doctor was very understanding and kind
Always get a good service
Excellent bedside manner and took the time to listen to my issues
Always get a good service
Always had good service from the surgery
Excellent service, appointment the same day
Always had best care
The care i receive from dr Powell tuck is exceptional i have a cronic neurological condition. All of the staff and other medical practitioners at the surgery are accommodating and offer assistance when needed.
The surgery offers an excellent level of care with very useful call back service and many very good doctors
Prompt courteous and compassionate
Quickly assessed and seen. Drs really care about young children and get them in as quick as they can.
Seemed interested in my problem
Careful. Sympathetic attention
Friendly and efficient
My GP was compassionate & understanding . She took the time to look listen to me & explain.
Reassuring friendly nurse
Good relationship with all staff
Excellent friendly service.
Never had any problems
Was seen early
On time and Doctor offer good advise
Went for blood pressure check and it was up, nurse put a 24 hour monitor on me and booked me in for blood test as I was. overdue my yearly Chech up.
I had no problems just booked my date to see the Doctor and had notifications telling me my date and time for my appointment as it got nearer the day
Perfectly satisfied thank you
Calm efficient treatment
Happy with treatment received and found doctor to be attentive to my problems and had a very good manner. Bit of a queue at reception though as the screen to log your arrival wasn't working and everyone had to speak to the receptionists who were struggling with the constant telephone requests for appointments
Pleasant receptionists went on on time of appointment to GE Nurse
I had a very prompt appointment with the nurse. The nurse was really accommodating and friendly. The staff on the front desk were really pleasant and helpful. An overall good experience
Ability to book of a Saturday morning given that my full time Mon to Fri job is in city centre and they do not allow us time off for doctors appointments."
Very friendly receptionists, doctors and nurses
Got appointment easily, did not have to wait long and GP was very helpful
Friendly yet professional the medical staff we’ve had dealings with
Can not get an appointment with doctor. Had to see the nurse who was brilliant
Helpful caring knowledgeable
Always understanding & spend time discussing my problems
Nurse showed empathy and understanding
Great service and care by all
Friendly polite and efficient
Great doctors Great nurses great staff
Always satisfied with Hazelwood practice
Excellent, friendly service from Mandy
Friendly, helpful GP.
Always compassionate, caring, and treating me as a person
Explained everything in a very reassuring manner
I've had nothing but good experiences at Coleshill doctors. I have seen Christopher Dean on a number of occasions and he makes me feel very comfortable and is extremely helpful. I've also had a recent check up with Carole and was in and out in 10 mins with everything I needed. Very pleased with the service provided."
Friendly, have a great doctor who is very understanding
Good advice, listening to what you say
Efficient service. Very approachable clinician, with an effective consultation provided. Clean surgery.
Today waiting time was only 5min but that was because I had the first appointment but it was rescheduled from an appointment a week ago which kept me waiting over an hour
Good efficient service. On a Saturday too
Just happy with service
Nice person, orimot & helpful!
happy with service
Nurse was very good. It does take ages to get a doctors appointment which can be stressful
On time pleased with service
Frequently it is very hard to get through on the phone to arrange a phone appointment or physical appointment. I have not tried using the app to book an appointment yet but I will try it next time
Improve your telephone system or have a separate office for calls
Lack of parking
A listening and friendly caring practice
Staff were friendly and efficient and concerned
NEITHER/ LIKELY OR UNLIKELY:
Appointments are only given if you turn up at the surgery
Difficulty getting through on phone to book appointments. On occasions long waits to be seen.