Any concerns should be put in writing to the manager marked “complaint”. We endeavour to acknowledge receipt of all complaints within seven days. If you have not received any acknowledgement within two weeks please contact the manager to ensure your complaint has been received. If you are not satisfied with the way your complaint has been dealt with or you feel unable to deal with the practice an alternative point of contact is NHS England, PO Box 16738, Redditch B97 9PT Telephone: 0300 311 22 33 Email: england.contactus@nhs.net