Any concerns or complaints should be put in writing to the complaints manager marked “complaint”. We endeavor to acknowledge receipt of all complaints within seven days. If you have not received any acknowledgement within two weeks please contact the surgery to ensure your complaint has been received.
If you have concerns or are unhappy about any of our services, please contact:
The Complaints Manager at Hazelwood Group Practice, 27 Parkfield Road, B46 3LD or swg-tr.hazelwood.admin1@nhs.net
If you are not satisfied with the way your complaint has been dealt with or you feel unable to deal with the practice an alternative point of contact is NHS England, PO Box 16738, Redditch B97 9PT Telephone: 0300 311 22 33 Email: england.contactus@nhs.net
For independent advice about data protection, privacy and data-sharing issues, you can contact:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 0303 123 1113 Website: www.ico.gov.uk
Further Information
Further information about the way in which the NHS uses personal information and your rights in that respect can be found at the NHS Care Record Guarantee, information below.