At Hazelwood Group Practice, we value the views and experiences of our patients and actively encourage involvement through our Patient Participation Group (PPG). The PPG helps us to understand what matters most to our patients and to shape services around their needs. We are committed to providing equitable access and an inclusive environment for everyone, and we make reasonable adjustments to support patients with disabilities, language needs, or other individual requirements.
Have Your Say
Patients can get involved with the practice and share their views with us in a number of different ways.
We have an active group which meets quarterly. Please see the noticeboard in the waiting room for contact names etc. Membership consists of representatives from each parish council, from the town council and the women’s institute plus representation from the practice. The aim is to raise issues or concerns and explore them in depth within the group; look at the provision of new services; investigate ways of raising funds for new equipment and generally contribute towards the improvement of services to the patients within the practice’s catchment area.
Patient Satisfaction Surveys
The Department of Health requires GP’s to conduct surveys on the service they provide. The survey is a structured and formal way of gathering feedback, compiled for use in general practice and targets a random sample of patients. If you are handed a questionnaire, please complete it and return it to reception.
Complaint Reporting
Any concerns should be put in writing to the manager and marked “complaint”. We endeavour to acknowledge receipt of all complaints within seven days. If you have not received acknowledgement within two weeks please contact the manager to ensure that your complaint has been received. If you are not satisfied with the way your complaint has been dealt with, or you feel unable to deal with the practice, an alternative point of contact is the Complaints Manager, NHS Warwickshire, Westgate House, Market St, Warwick, CV34 4DE; Tel 01926 493491.