Friends and Family Test Results

Lady doctor who listened to what I was saying and providing all the help to get a solution

Happy surgery

Appointment easy to make. Doctor dealt well with my problem

We moved to the practice 3 years ago now and are consistently pleased with the service we have received. Staff on all levels and all areas eg Drs/pharmacists/receptionists are keen to please and do this with a smile going out of their way to do so! If that means calling you back or dealing with you on the spot! Well done to everyone at Hazelwood! Keep up the good work!

Service brilliant

Very happy with the service

Very good

I have terminal cancer and while I can still work, I have a monthly checkup with my GP to ensure I am in good shape

Access to speak a medical person on the day of calling

Care & Professionalism

Friendly efficient treatment.

Fast friendly customer care by Linda nurse.

Went in on time, no issue booking the appointment

I got to see the doctor I wanted to

Good interpersonal skills, clear advice

As previously stated….dealt with quickly and efficiently

Very easy and straightforward way of making an appointment

Hi, I went to my appointment ten minutes before, introduce myself within three minutes I was seen to, with great service from the nurse. Many thanks.

Prompt pleasant and expert advice

I have recently seen 2 of the doctors at our surgery who dealt with my problem but it is still on going. I very much wanted to see Dr Trish Wildboare as I feel she can sort me out but couldn’t get an appointment until April. So I asked to see Nurse Linda Eagles who is brilliant! She has helped me short term but has made me an appointment with Dr Wildboare tomorrow

Very efficient and friendly staff

nurse very efficient & on time didn’t have to wait at all

Excellent service from all staff members encountered

Dr was friendly and very approachable. Listened to everything I had to say and didn’t feel rushed. Feel confident with the care received

Punctual good advice and support

Appointment on time very friendly nurses

Patience and understanding of my needs. Time taken to give positive advice

Good service and lovely assistance provided

Appointments on the day Call back from the doctor on the day

Friendly service and all staff listen

Very good efficient service

I have found everybody at Hazelwood Practice very helpful , polite and always happy to help . Love the call back service too

I have never experienced any problems with this surgery

I got exactly the help I needed from a professional, friendly Doctor.

Put me at ease

Friendly consideration and care

Receptionists are always pleasant and polite.

Received appointment from Dr Wilbore when my medication was a few days from running out. Excellent doctors service

Seen quickly. Dr understood my problem and we are now moving forward with some tests

Brilliant that’s all I can say

Very good service

I had an excellent telephone appointment with the GP

After the initial wait from lunchtime reopening I was seen very quickly

Helpful, friendly but firm advice, could not fault them

Got to doctors on time, just waited 5mins then seen home really quickly

Get better phone system

Efficient seems today

Pleasant and prompt service from the nurse.

Getting a appointment can be difficult

Given wrong information

a Nurse led clinic with longer appointment times and support networks to help make better informed decisions

Staff are fine and kind, waiting room is abysmal . Appointments are to difficult to get, very poor week end cover, not enough doctors to patient ratio. Whole premises need refurb to make patients feel cared for. Change at the top required. Out of date attitudes of owners

Not being able to get through on phone had to come up to the surgery to get a phone consultation

Nurse very professional and reassuring

Always an excellent service

Doctor was very understanding and kind

Always get a good service

Excellent bedside manner and took the time to listen to my issues

Always get a good service

Always had good service from the surgery

Excellent service, appointment the same day

Always had best care

The care i receive from dr Powell tuck is exceptional i have a cronic neurological condition. All of the staff and other medical practitioners at the surgery are accommodating and offer assistance when needed.

The surgery offers an excellent level of care with very useful call back service and many very good doctors

VERRY plesent

Prompt courteous and compassionate

Quickly assessed and seen. Drs really care about young children and get them in as quick as they can.

Seemed interested in my problem

Careful. Sympathetic attention

Friendly and efficient

My GP was compassionate & understanding . She took the time to look listen to me & explain.

Reassuring friendly nurse

Good relationship with all staff

Excellent friendly service.

Never had any problems

Was seen early

On time and Doctor offer good advise

Went for blood pressure check and it was up, nurse put a 24 hour monitor on me and booked me in for blood test as I was. overdue my yearly Chech up.

I had no problems just booked my date to see the Doctor and had notifications telling me my date and time for my appointment as it got nearer the day

Perfectly satisfied thank you

Calm efficient treatment

Happy with treatment received and found doctor to be attentive to my problems and had a very good manner. Bit of a queue at reception though as the screen to log your arrival wasn’t working and everyone had to speak to the receptionists who were struggling with the constant telephone requests for appointments

Pleasant receptionists went on on time of appointment to GE Nurse

I had a very prompt appointment with the nurse. The nurse was really accommodating and friendly. The staff on the front desk were really pleasant and helpful. An overall good experience

Ability to book of a Saturday morning given that my full time Mon to Fri job is in city centre and they do not allow us time off for doctors appointments.”

Very friendly receptionists, doctors and nurses

Got appointment easily, did not have to wait long and GP was very helpful

Friendly yet professional the medical staff we’ve had dealings with

Can not get an appointment with doctor. Had to see the nurse who was brilliant

Helpful caring knowledgeable

Always understanding & spend time discussing my problems

Nurse showed empathy and understanding

Great service and care by all

Friendly polite and efficient

Great doctors Great nurses great staff

Always satisfied with Hazelwood practice

Excellent, friendly service from Mandy

Friendly, helpful GP.

Good advice

Always compassionate, caring, and treating me as a person

Explained everything in a very reassuring manner

I’ve had nothing but good experiences at Coleshill doctors. I have seen Christopher Dean on a number of occasions and he makes me feel very comfortable and is extremely helpful. I’ve also had a recent check up with Carole and was in and out in 10 mins with everything I needed. Very pleased with the service provided.”

Friendly, have a great doctor who is very understanding

Good advice, listening to what you say

Efficient service. Very approachable clinician, with an effective consultation provided. Clean surgery.

Today waiting time was only 5min but that was because I had the first appointment but it was rescheduled from an appointment a week ago which kept me waiting over an hour

Good efficient service. On a Saturday too

Just happy with service

Nice person, orimot & helpful!

happy with service

Nurse was very good. It does take ages to get a doctors appointment which can be stressful

On time pleased with service

Frequently it is very hard to get through on the phone to arrange a phone appointment or physical appointment. I have not tried using the app to book an appointment yet but I will try it next time

Improve your telephone system or have a separate office for calls

Lack of parking

A listening and friendly caring practice

Staff were friendly and efficient and concerned

Appointments are only given if you turn up at the surgery

Difficulty getting through on phone to book appointments. On occasions long waits to be seen.

Excellent service

Listened to issues and looked at ways of resolving

Always excellent service

Everything seems perfect

On time – caring gp

Doctor and patient relationships

Personable and acted quickly on matter

Getting to grips with new procedures and technologies. Positive notwithstanding the challenge of having to serve such a large catchment

I was seen at my appointment time and I was listened to by the doctor

Nurse was lovely, never felt a thing and my appointment was on time.

Quick efficient service

Fantastic service from initial phone call to reception to gp

I’ve always had good experiences with the doctors, nurses, and reception staff

Suffering jet lag i missed my appointment by an hour, the receptionist kindly rescheduled me for six days time.

Helpful with all my questions

Always helpful. Get to speak to a doctor on the day you call and if needed an appointment on the same day

Treated immediately efficiently and satisfactorily

Very efficient & friendly

Quick booking friendly doctors helpful service

Prompt appointment time and attentive G

Sarah Foster who my daughter had her appointment with was reassuring and friendly which was exactly when I needed whilst my daughter was receiving her vaccinations

The whole service is excellent. Speedy efficient and sympathetic.

The doctor was Very understanding and patient and gave good advice and has had dealt with my on going problem

Make appt system easier

Great service all round.

Great service had call yesterday saw doctor first thing no waiting time

Simple service BUT this could have been completed on phone saving a lot of time

More staff on reception to answe calls .Just to many trying between 8 am ,It was a hour this morning ringing constantly.Not there fault to many patients for the surgery.

Given plenty of time and very imformative

Have used this surgery for around 37 years and have mainly been happy with their service

Make appt system easier d telephone system better

All good

Professional , polite, make you feel at ease, explain exactly what’s going to happen.

Dr Simon Heath is always attentive and listens to the patient.I find him very easy to speak to which eases the reasons I’m there.He is a credit to the practice.

Always pleased with my dealings with our practice.

I like both the GP and Nursing staff and their professional standards.

My GP listened to my concerns, agreed treatment, ask questions about previous conditions to update my notes and asked about any other health concerns.

Always friendly very professional no questions unanswered all staff including dispensary great

Prompt accurate result

Apart from having to wait 10 days for my appointment the doctor diagnosed the problem promptly sent me for x.rays and his diagnosis was confirmed.

Well organised, very efficient & friendly

The only reason you didn’t get top marks us because it is so hard to get through on the phone

Quite satisfactory

The surgery needs brightening up a bit and parking is difficult

Doctor was extremely helpful and helped me with my problem. Very thorough.

no issues, service as expected

Same day appointment available with GP

Good doctor

A very good caring Doctor who understood how I felt and gave me good advice

The medical practitioner I saw today was so lovely and made me feel that he had time for me and nothing was too much trouble

Only issue is trying to get an appointment. I had to ring 66 times before getting through for a call back but once over that hurdle the GP was great

Friendly and efficient service

Good service and option for Saturday appointment. Felt the doctor listened to me and flexible to get my input on the next steps. (Simon Heath)

Friendly reception staff ,will help to cover most appointments that are requested

It was fine

Gaining an appointment is a challenge but once you get one the staff are excellent

The Dr discussed my problem and listened to my opinion

Staff were pleasant as the doctor

An appointment was made but the nurses would not be able to do the blood test required so why allow the patients to book the appointment Firtunately I was on holiday that day but if I had had to arrange time off work I would not have been impressed

It took 2 years with me hassling and going back and forth to the gps at this practise to be diagnosed with cin 1 – cancerous cells on the cervix.

Waste of time phoning it took me 54minutes to get a ringing tone and then cut me off. 3 weeks for appointment it all wants reorganising want it. Wants is a further surgery in the area so you can walk in and wait

Recommend to anyone is always difficult

Way over worked for number of patients unable to communicate can’t get through

Very difficult to get an appointment

GP gave the impression of not being aware of recent visits to his surgery when urine and blood tests were undertaken at the request of his colleagues.

So difficult to get through seen a locom and could do anything have to see doctor

It took me 224 attempts to get through and 2 of those, it actually rang out but no one answered!