All England GP Practices were contracted to implement the ‘Friends and Family Test’ from 1st December 2014 with results to be published monthly. The results are shown below.
April 2024
We had 1 Friends and Family Responses during this month and would appreciate all patients feedback to help us improve our overall service.

February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
April 2019
March 2019
“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”:
Extremely Likely | 76% |
Likely | 18% |
Neither likely or Unlikely | 2% |
Unlikely | 4% |
Extremely Unlikely | 0% |
Don’t Know | 0% |
Responses were received from below ethnic groups:
White British/Irish | 0% |
Mixed | 0% |
Asian/Asian British | 0% |
Black or Black British | 0% |
Chinese | 0% |
Other | 0% |
Not provided | 100% |
Responses were received from the below age groups:
0-17 yr | 0% |
18-25yr | 0% |
26-40yr | 0% |
41-64yr | 0% |
65+yr | 0% |
Not provided | 100% |
Written Comments:
<strong>Extremely Likely</strong>
Lady doctor who listened to what I was saying and providing all the help to get a solution
Happy surgery
Appointment easy to make. Doctor dealt well with my problem
We moved to the practice 3 years ago now and are consistently pleased with the service we have received. Staff on all levels and all areas eg Drs/pharmacists/receptionists are keen to please and do this with a smile going out of their way to do so! If that means calling you back or dealing with you on the spot! Well done to everyone at Hazelwood! Keep up the good work!
Service brilliant
Very happy with the service
Very good
I have terminal cancer and while I can still work, I have a monthly checkup with my GP to ensure I am in good shape
Access to speak a medical person on the day of calling
Care & Professionalism
Friendly efficient treatment.
Fast friendly customer care by Linda nurse.
Went in on time, no issue booking the appointment
I got to see the doctor I wanted to
Good interpersonal skills, clear advice
As previously stated….dealt with quickly and efficiently
Very easy and straightforward way of making an appointment
Hi, I went to my appointment ten minutes before, introduce myself within three minutes I was seen to, with great service from the nurse. Many thanks.
Prompt pleasant and expert advice
I have recently seen 2 of the doctors at our surgery who dealt with my problem but it is still on going. I very much wanted to see Dr Trish Wildboare as I feel she can sort me out but couldn’t get an appointment until April. So I asked to see Nurse Linda Eagles who is brilliant! She has helped me short term but has made me an appointment with Dr Wildboare tomorrow
Very efficient and friendly staff
nurse very efficient & on time didn’t have to wait at all
Excellent service from all staff members encountered
Dr was friendly and very approachable. Listened to everything I had to say and didn’t feel rushed. Feel confident with the care received
Punctual good advice and support
Appointment on time very friendly nurses
Patience and understanding of my needs. Time taken to give positive advice
Good service and lovely assistance provided
Appointments on the day Call back from the doctor on the day
Friendly service and all staff listen
Very good efficient service
I have found everybody at Hazelwood Practice very helpful , polite and always happy to help . Love the call back service too
I have never experienced any problems with this surgery
I got exactly the help I needed from a professional, friendly Doctor.
Put me at ease
Friendly consideration and care
Receptionists are always pleasant and polite.
Received appointment from Dr Wilbore when my medication was a few days from running out. Excellent doctors service
Seen quickly. Dr understood my problem and we are now moving forward with some tests
Likely
Brilliant that’s all I can say
Very good service
I had an excellent telephone appointment with the GP
After the initial wait from lunchtime reopening I was seen very quickly
Helpful, friendly but firm advice, could not fault them
Got to doctors on time, just waited 5mins then seen home really quickly
Get better phone system
Efficient seems today
Pleasant and prompt service from the nurse.
Getting a appointment can be difficult
Neither/Likely or Unlikely
Given wrong information
Unlikely
a Nurse led clinic with longer appointment times and support networks to help make better informed decisions
Staff are fine and kind, waiting room is abysmal . Appointments are to difficult to get, very poor week end cover, not enough doctors to patient ratio. Whole premises need refurb to make patients feel cared for. Change at the top required. Out of date attitudes of owners
Not being able to get through on phone had to come up to the surgery to get a phone consultation
February 2019
“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”:
Extremely Likely | 72% |
Likely | 26% |
Neither likely or Unlikely | 2% |
Unlikely | 0% |
Extremely Unlikely | 0% |
Don’t Know | 0% |
Responses were received from below ethnic groups:
White British/Irish | 0% |
Mixed | 0% |
Asian/Asian British | 0% |
Black or Black British | 0% |
Chinese | 0% |
Other | 0% |
Not provided | 100% |
Responses were received from the below age groups:
0-17 yr | 0% |
18-25yr | 0% |
26-40yr | 0% |
41-64yr | 0% |
65+yr | 0% |
Not provided | 100% |
Written Comments:
<strong>Extremely Likely</strong>
Nurse very professional and reassuring
Always an excellent service
Doctor was very understanding and kind
Always get a good service
Excellent bedside manner and took the time to listen to my issues
Always get a good service
Always had good service from the surgery
Excellent service, appointment the same day
Always had best care
The care i receive from dr Powell tuck is exceptional i have a cronic neurological condition. All of the staff and other medical practitioners at the surgery are accommodating and offer assistance when needed.
The surgery offers an excellent level of care with very useful call back service and many very good doctors
VERRY plesent
Prompt courteous and compassionate
Quickly assessed and seen. Drs really care about young children and get them in as quick as they can.
Seemed interested in my problem
Careful. Sympathetic attention
Friendly and efficient
My GP was compassionate & understanding . She took the time to look listen to me & explain.
Reassuring friendly nurse
Good relationship with all staff
Excellent friendly service.
Never had any problems
Was seen early
On time and Doctor offer good advise
Went for blood pressure check and it was up, nurse put a 24 hour monitor on me and booked me in for blood test as I was. overdue my yearly Chech up.
I had no problems just booked my date to see the Doctor and had notifications telling me my date and time for my appointment as it got nearer the day
Perfectly satisfied thank you
Calm efficient treatment
Happy with treatment received and found doctor to be attentive to my problems and had a very good manner. Bit of a queue at reception though as the screen to log your arrival wasn’t working and everyone had to speak to the receptionists who were struggling with the constant telephone requests for appointments
Pleasant receptionists went on on time of appointment to GE Nurse
I had a very prompt appointment with the nurse. The nurse was really accommodating and friendly. The staff on the front desk were really pleasant and helpful. An overall good experience
Ability to book of a Saturday morning given that my full time Mon to Fri job is in city centre and they do not allow us time off for doctors appointments.”
Very friendly receptionists, doctors and nurses
Got appointment easily, did not have to wait long and GP was very helpful
Friendly yet professional the medical staff we’ve had dealings with
Can not get an appointment with doctor. Had to see the nurse who was brilliant
Helpful caring knowledgeable
Always understanding & spend time discussing my problems
Nurse showed empathy and understanding
Great service and care by all
Friendly polite and efficient
Great doctors Great nurses great staff
Always satisfied with Hazelwood practice
Excellent, friendly service from Mandy
Friendly, helpful GP.
Good advice
Always compassionate, caring, and treating me as a person
Explained everything in a very reassuring manner
I’ve had nothing but good experiences at Coleshill doctors. I have seen Christopher Dean on a number of occasions and he makes me feel very comfortable and is extremely helpful. I’ve also had a recent check up with Carole and was in and out in 10 mins with everything I needed. Very pleased with the service provided.”
Friendly, have a great doctor who is very understanding
Good advice, listening to what you say
Efficient service. Very approachable clinician, with an effective consultation provided. Clean surgery.
Likely
Today waiting time was only 5min but that was because I had the first appointment but it was rescheduled from an appointment a week ago which kept me waiting over an hour
Good efficient service. On a Saturday too
Just happy with service
Nice person, orimot & helpful!
happy with service
Nurse was very good. It does take ages to get a doctors appointment which can be stressful
On time pleased with service
Frequently it is very hard to get through on the phone to arrange a phone appointment or physical appointment. I have not tried using the app to book an appointment yet but I will try it next time
Improve your telephone system or have a separate office for calls
Lack of parking
A listening and friendly caring practice
Staff were friendly and efficient and concerned
Neither/Likely or Unlikely
Appointments are only given if you turn up at the surgery
Difficulty getting through on phone to book appointments. On occasions long waits to be seen.
January 2019
“How likely are you to recommend our GP Practice to Friends and Family if they needed similar care or treatment?”:
Extremely Likely | 62% |
Likely | 26% |
Neither likely or Unlikely | 8% |
Unlikely | 1% |
Extremely Unlikely | 0% |
Don’t Know | 3% |
Responses were received from below ethnic groups:
White British/Irish | 0% |
Mixed | 0% |
Asian/Asian British | 0% |
Black or Black British | 0% |
Chinese | 0% |
Other | 0% |
Not provided | 100% |
Responses were received from the below age groups:
0-17 yr | 0% |
18-25yr | 0% |
26-40yr | 0% |
41-64yr | 0% |
65+yr | 0% |
Not provided | 100% |
Written Comments:
<strong>Extremely Likely</strong>
Excellent service
Listened to issues and looked at ways of resolving
Always excellent service
Everything seems perfect
On time – caring gp
Doctor and patient relationships
Personable and acted quickly on matter
Getting to grips with new procedures and technologies. Positive notwithstanding the challenge of having to serve such a large catchment
I was seen at my appointment time and I was listened to by the doctor
Nurse was lovely, never felt a thing and my appointment was on time.
Quick efficient service
Fantastic service from initial phone call to reception to gp
I’ve always had good experiences with the doctors, nurses, and reception staff
Suffering jet lag i missed my appointment by an hour, the receptionist kindly rescheduled me for six days time.
Helpful with all my questions
Always helpful. Get to speak to a doctor on the day you call and if needed an appointment on the same day
Treated immediately efficiently and satisfactorily
Very efficient & friendly
Quick booking friendly doctors helpful service
Prompt appointment time and attentive G
Sarah Foster who my daughter had her appointment with was reassuring and friendly which was exactly when I needed whilst my daughter was receiving her vaccinations
The whole service is excellent. Speedy efficient and sympathetic.
The doctor was Very understanding and patient and gave good advice and has had dealt with my on going problem
Make appt system easier
Great service all round.
Great service had call yesterday saw doctor first thing no waiting time
Simple service BUT this could have been completed on phone saving a lot of time
More staff on reception to answe calls .Just to many trying between 8 am ,It was a hour this morning ringing constantly.Not there fault to many patients for the surgery.
Given plenty of time and very imformative
Have used this surgery for around 37 years and have mainly been happy with their service
Make appt system easier d telephone system better
All good
Professional , polite, make you feel at ease, explain exactly what’s going to happen.
Dr Simon Heath is always attentive and listens to the patient.I find him very easy to speak to which eases the reasons I’m there.He is a credit to the practice.
Always pleased with my dealings with our practice.
I like both the GP and Nursing staff and their professional standards.
My GP listened to my concerns, agreed treatment, ask questions about previous conditions to update my notes and asked about any other health concerns.
Always friendly very professional no questions unanswered all staff including dispensary great
Prompt accurate result
Apart from having to wait 10 days for my appointment the doctor diagnosed the problem promptly sent me for x.rays and his diagnosis was confirmed.
Well organised, very efficient & friendly
Likely
The only reason you didn’t get top marks us because it is so hard to get through on the phone
Quite satisfactory
The surgery needs brightening up a bit and parking is difficult
Doctor was extremely helpful and helped me with my problem. Very thorough.
no issues, service as expected
Same day appointment available with GP
Good doctor
A very good caring Doctor who understood how I felt and gave me good advice
The medical practitioner I saw today was so lovely and made me feel that he had time for me and nothing was too much trouble
Only issue is trying to get an appointment. I had to ring 66 times before getting through for a call back but once over that hurdle the GP was great
Friendly and efficient service
Good service and option for Saturday appointment. Felt the doctor listened to me and flexible to get my input on the next steps. (Simon Heath)
Friendly reception staff ,will help to cover most appointments that are requested
It was fine
Gaining an appointment is a challenge but once you get one the staff are excellent
The Dr discussed my problem and listened to my opinion
Staff were pleasant as the doctor
Neither/Likely or Unlikely
An appointment was made but the nurses would not be able to do the blood test required so why allow the patients to book the appointment Firtunately I was on holiday that day but if I had had to arrange time off work I would not have been impressed
It took 2 years with me hassling and going back and forth to the gps at this practise to be diagnosed with cin 1 – cancerous cells on the cervix.
Waste of time phoning it took me 54minutes to get a ringing tone and then cut me off. 3 weeks for appointment it all wants reorganising want it. Wants is a further surgery in the area so you can walk in and wait
Recommend to anyone is always difficult
Way over worked for number of patients unable to communicate can’t get through
Very difficult to get an appointment
Unlikely
GP gave the impression of not being aware of recent visits to his surgery when urine and blood tests were undertaken at the request of his colleagues.
Don’t Know
So difficult to get through seen a locom and could do anything have to see doctor
It took me 224 attempts to get through and 2 of those, it actually rang out but no one answered!